Reshaped the platform's user experience by leading cross-functional collaboration, acting as a bridge between design, product, and engineering teams. By focusing on user needs through continuous research and human-centered design principles, I was able to identify key pain points and preferences. This approach led to the development of intuitive interfaces and advanced features, significantly enhancing usability. As a result, customer satisfaction increased by 20%, demonstrating the effectiveness of the iterative design and collaborative efforts.